Support Directory

Password Reset 

A printable   version of the directory is available for your files.

Department Contacts

Information Technology

GetIT@AFSC.com
MF-GETITHelp@MagellanFederal.com 

  • Deltek Password Reset 
  • General IT Questions 
  • Emergencies 
  • RITA Ticket Follow Up 

Helpdesk: 1.888.827.5622
Local IT Support 7:30 am – 5:00 pm ET


RITA (Okta tile) 

  • General IT Problems 
  • Email Support 
  • Network Issues 
  • Password Resets 
  • Hardware/Software Requests 
  • Local Office Phone/Printers 

SecurityRequests@MagellanHealth.com
Unblock Specific Websites 

Human Resources

GetHR@afsc.com 

  • New Hire Onboarding and Orientation 
  • Policy Interpretation 
  • Pay & Bonus Administration 
  • Employee Relations 
  • Resignations 

VERN (Okta tile) 
General HR Questions & Policies 


GetBenefits@afsc.com 

  • Leaves of Absence 
  • Disability Leave 

Health Advocate: 1.866.695.8622
www.HealthAdvocate.com/Magellan  (Okta Tile) 

  • Health Care Plan Benefits Questions 
  • Benefits, Coverage and Claims
    Note: You will need to register the first time you use Health Advocate 

MFGetPayroll@MagellanFederal.com 

  • Deltek/Timesheets 
  • Timesheets 
  • Paycheck Inquiries 
  • Direct Deposit 
  • Payroll Taxes 
  • Leave Accruals 

MFGetRecruiting@MagellanFederal.com 

  • Employee Referral Inquiries 
  • Information Regarding Open Positions 
  • Internal Application Status 
  • Open a Requisition 
Facilities & Security

GetFacilities@AFSC.com 

  • Office Supplies & Furniture 
  • Office Access—fobs/keys for suite 
  • Building Problems and Issues (such as leaks, lights, parking, lost items, non-duty hours HVAC) 

MFGetSecurity@MagellanFederal.com 

  • Government Security Investigations & Clearances  
  • Request a Visit Authorization Letters for Issuance of a Government Badge or CAC  
  • Report a Loss or Compromise of Classified Information 
  • Report Adverse Information 
  • Report Foreign Travel 
Purchases & Timesheets

StrategicSourcing@afsc.com 

  • Purchase Orders 
  • Teaming Partner or IC Requests 

GetPurchasing@AFSC.com 

  • Invoice Submission Related to POs 
  • Issued Cell Phone & MiFi Requests & Support 

MFGetAccountsPayable@MagellanFederal.com 

  • Invoice Submission Related to POs 
  • Issued Cell Phone & MiFi Requests & Support 

Billing@MagellanFederal.com 
Questions Concerning Billing 


MFGetBusinessOffice@MagellanFederal.com 

  • Charge Code Requests 
  • Cross-Board Forms 
  • Contractual Documents 

MFGetExpenseReport@MagellanFederal.com 

  • Expense Reports 
  • Expense Policy Questions 
Marketing & Communications

GetCreative@MagellanFederal.com 

  • Document/Presentation Formatting 
  • Custom Graphics 
  • Event Planning 
  • Marketing/Promo Materials 
  • Website Development 
  • MagellanFederal.com updates 

Communications@MagellanFederal.com 

  • Company-Wide Emails 
  • Internal/External Comms 
  • Social Media 
  • Editing 
  • Content for Workplace, MagellanNOW, Employee Newsfeed 
Travel

GetTravel@AFSC.com 

  • ADTRAV Account Registration & Itinerary Approvals 
  • Corporate Credit Card 
  • Business Travel Account Policy 
  • Business Travel Policy 
Ethics, Legal & Compliance

GetEthics@MagellanFederal.com
Hotline: 1.800.915.2108  
 MyComplianceReport.com (enter MGH as client code) 

  • Corporate Ethics 
  • Business Conduct Policy and Program 
  • OCI & Personal COI 
  • Compliance Questions 

Note: Communications through GetEthics are kept confidential, but do not provide anonymity. Employees can also reach Becky Aquino directly at baquino@magellanhealth.com or via telephone at 410.953.4732.