Support Directory

Reset Okta Password

Set up your Okta profile for self-help to reset your passwords and unlock your account here.

A printable   version of the directory is available for your files.

Department Contacts

Information Technology

RITA (Okta)

Type a keyword in the search bar or click the “Knowledge” tab.

IT Helpdesk: 888-411-6343


  • General IT Support
  • Email Support
  • Network Issues
  • Issued Cell Phone & MiFi Requests & Support
  • Hardware/Software Requests
  • Local Office Phone/Printers
  • Unblock Specific Websites
Human Resources

VERN (Okta Tile)

Searchable knowledge base for HR topics with ability to create a case for additional help. To find your aligned HR Business Consultant, search “HRBC” in VERN.

  • General HR Questions & Policies
  • Paycheck Inquiries
  • Leaves of Absence & Disability Leave
  • Professional Development
  • Paid Time Off (Leave) Benefit
  • Employee Referral Rewards Program
  • Employee Relations
  • Cross-Boarding Information (Employee Job and Status Change Instructions for Managers)

Workday (Okta Tile)

Complete employment related tasks such as payroll, benefits, and personal information using the applications on the homepage.

  • View & Print Paycheck
  • Benefits Enrollment
  • Direct Deposit Updates
  • Pay & Bonus Administration
  • Open Positions
  • Employee Directory
  • Personal Information Updates
  • Goal Setting

The Work Number
www.theworknumber.com

800-367-2884

Verification of Employment Requests Magellan’s employer code: 11475


Health Advocate (Okta Tile)

866-695-8622

  • Health Care Plan Benefits Questions
  • Benefits, Coverage, & Claims

Note: You will need to register the first time you use Health Advocate

TImesheets

Costpoint (Okta Tile)

  • Daily Time Entry
  • Approve Timesheets
  • View, Request, and Approve Leave

VERN (Okta Tile)

  • Timesheet Issues & Questions
  • Timesheet Approver Changes
  • Special Charge Code Requests
  • Paid Time Off (Leave) Inquiries

MFLC Support 

Refer to training materials on www.MagellanMFLC.org. Book an appointment with MFLC Service Center: http://bit.ly/1McEXVf

Expense Reports

Costpoint (Okta Tile)

  • Expense Reports Entry
  • Manager Expense Approvals

MFGetExpenseReport@MagellanFederal.com 

  • General Expense Questions
Procurement & Subcontracts

Federal Procurement & Subcontracts (Okta Tile)

MFStrategicSourcing@MagellanFederal.com 

  • Purchase Orders, Teaming Partner or Independent Contractor Requests
  • Questions Concerning Billing
  • Contractual Documents
  • Indirect and Direct Purchases
  • Purchase Requisition Form
  • Statement of Work Model
  • Staples Supplies Orders

MFGetPurchasing@MagellanFederal.com

  • Invoice Submission Related to Purchase Orders

MFGetAccountsPayable@MagellanFederal.com

  • Invoice Submission Related to non-Purchase Orders
  • Vendor Setup
  • Invoice Payment Followup
  • Check Requests
Marketing & Communications

MarComm Library (Okta Tile)

  • Templates

MFEDConnect (Okta Tile)

  • Info &Resources

MagellanNOW (Okta Tile)

  • Company News

MFGetCreative@MagellanFederal.com

  • Document/Presentation Formatting
  • Custom Graphics
  • Event Planning
  • Company-Wide Emails
  • Internal/External Comms
  • Social Media
  • Marketing/Promo Materials
  • Website Development
  • MagellanFederal.com updates
  • Editing
  • Content for, MagellanNOW, Newsletter, Corp Meetings

 

Travel

ADTRAV (Okta Tile)

MFGetTravel@MagellanFederal.com

GetMFLCTravel@MagellanFederal.com


  • ADTRAV Account Registration & Itinerary Approvals
  • Corporate Credit Card
  • Business Travel Account Policy
  • Business Travel Policy
Ethics, Legal, & Compliance

Report issues in one of the following ways:


  • Corporate Ethics
  • Business Conduct Policy & Program
  • Conflicts of Interest
  • Compliance Questions

Note: Communications through MFGetEthics are kept confidential, but do not provide anonymity.

Facilities

MFGetFacilities@MagellanFederal.com

  • Office Furniture
  • Shirlington HQ Building Issues
MFLC Systems

MFLC Service Center

MFLCChangeRequests@MagellanHealth.com

855-653-6352 (M-F, 8 am–7 pm ET)

  • Okta Password Reset & Log In Issues
  • MFLC Issued Smartphone
  • MFLC Center
  • TimeW, Care4
  • Material Requests

MFLCTraining@magellanhealth.com

  • Help with MFLC training and Relias courses
  • Compliance Training Requirements
  • Application for Military Certificate Program
  • MFLC Website Access and Content Inquiries
  • Access to Training Certificates
Saba Training

Saba (Okta Tile)

  • Learning Center
  • Compliance Training Courses

For issues with Compliance trainings, submit a ticket in RITA. For troubleshooting other trainings, search for “Saba” in VERN.

Security

Bob Ryan, Magellan Federal Director of Security Services
571.238.1513 | MFGetSecurity@MagellanFederal.com

  • Government Security Investigationsand Clearances
  • Building/Office Access (fobs, keys, suite)
  • Request a Visit Authorization Letter (VAL)
  • On-Site Contractor Badge or CAC
  • Report a Loss or Compromise of Classified Information
  • Report Suspicious Activity or Adverse In formation
  • Report Foreign Travel