Password Reset
- Deltek: MF-GetITHelp@MagellanFederal.com or 1.888.827.5622
- Outlook, Okta, or Workday: Submit a RITA ticket (will reset all)
A printable version of the directory is available for your files.
Department Contacts
MF-GETITHelp@MagellanFederal.com
- Deltek Password Reset
- General IT Questions
- Emergencies
- RITA Ticket Follow Up
Helpdesk: 1.888.827.5622
Local IT Support 7:30 am – 5:00 pm ET
MH Helpdesk: 1.888.411.6343
RITA Ticket Support
RITA (Okta tile)
- General IT Problems
- Email Support
- Network Issues
- Password Resets
- Hardware/Software Requests
- Local Office Phone/Printers
IT Self Help (Okta tile)
- IT Reference Library
SecurityRequests@MagellanHealth.com
Unblock Specific Websites
- New Hire Onboarding and Orientation
- Policy Interpretation
- Pay & Bonus Administration
- Employee Relations
- Resignations
VERN (Okta tile)
General HR Questions & Policies
LOARequest@magellanfederal.com
- Leaves of Absence
- Disability Leave
Health Advocate: 1.866.695.8622
www.HealthAdvocate.com/Magellan (Okta Tile)
- Health Care Plan Benefits Questions
- Benefits, Coverage and Claims
Note: You will need to register the first time you use Health Advocate
MFGetPayroll@MagellanFederal.com
- Paycheck Inquiries
- Direct Deposit
- Payroll Taxes
MFGetRecruiting@MagellanFederal.com
- Employee Referral Inquiries
- Information Regarding Open Positions
- Internal Application Status
- Open a Requisition
MFGetFacilities@MagellanFederal.com
- Office Supplies & Furniture
- Office Access—fobs/keys for suite
- Building Problems and Issues (such as leaks, lights, parking, lost items, non-duty hours HVAC)
MFGetSecurity@MagellanFederal.com
- Government Security Investigations & Clearances
- Request a Visit Authorization Letters for Issuance of a Government Badge or CAC
- Report a Loss or Compromise of Classified Information
- Report Adverse Information
- Report Foreign Travel
MF-Strategicsourcing@MagellanFederal.com
- Purchase Orders
- Teaming Partner or IC Requests
- Invoice Submission Related to POs
- Issued Cell Phone & MiFi Requests & Support
MFGetAccountsPayable@MagellanFederal.com
- Approved Invoices for Payment
- Questions Concerning Billing
MFGetBusinessOffice@MagellanFederal.com
- Contractual Documents
MFGetExpenseReport@MagellanFederal.com
- Expense Reports
- Expense Policy Questions
- Timesheet Issues
- Timesheet Approver Changes
-
Charge Code Requests
-
Leave Balance Inquiries
-
Adding Back-up Supervisors
-
Cross-Boarding Forms
GetCreative@MagellanFederal.com
- Document/Presentation Formatting
- Custom Graphics
- Event Planning
- Marketing/Promo Materials
- Website Development
- MagellanFederal.com updates
Communications@MagellanFederal.com
- Company-Wide Emails
- Internal/External Comms
- Social Media
- Editing
- Content for MagellanNOW, Employee Newsfeed
MFGetTravel@MagellanHealth.com
-
Egencia Account Registration & Itinerary Approvals
-
Corporate Credit Card
-
Business Travel Account Policy
-
Business Travel Policy
GetEthics@MagellanFederal.com
Hotline: 1.800.915.2108
MyComplianceReport.com (enter MGH as client code)
- Corporate Ethics
- Business Conduct Policy and Program
- OCI & Personal COI
- Compliance Questions
Note: Communications through GetEthics are kept confidential, but do not provide anonymity. Employees can also reach Becky Aquino directly at baquino@magellanhealth.com or via telephone at 410.953.4732.