Position Descriptions

Position Descriptions

Please select a position below to learn more about duties and skills sets.

Mgr, Clinical Care, Federal Service Center

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Description

Responsible for the management, direct supervision and coordination of clinical and/or nonclinical management staff, including triage, non-medical counseling, utilization management and intensive care management staff, providing expertise in designated programs

Essential Functions

  • Assists clinical management in the development and on-going management of designated staff.
  • Performs care management review activities consistent with Magellan Federal policies, procedures, and standards.
  • Conducts recruitment, interviewing, and selection of properly qualified staff members and ensures appropriate orientation is provided.
  • Regularly monitors the performance of  staff. Monitors adherence to the efficiency goals for all staff including case volume, case closure rates, average handle time and other metrics.
  • Supervises staff through approved audit processes including performing annual reviews and provides counseling and disciplinary action as necessary.
  • Coordinates quality improvement activities under the direction of quality and/or clinical management.
  • Assists management in the development of strategic and operational goals and plans.
  • Assists management in the identification and coordination of the necessary clinical and client service training needs.
  • Analyzes specific utilization problems, plans and implements solutions that directly influence quality of care and cost efficiency.
  • Supervises the collection of pertinent clinical information while maintaining a good rapport and relationship with providers.
  • Provides initial orientation and ongoing training to staff.
  • All other duties as assigned.

Required Qualifications

  • 10+ years total experience post bachelor’s degree.
  • 5+ years post master’s degree experience in behavioral health.
  • 2+ years supervisory experience of behavioral health disciplines
  • One or more of the following current, active licenses are required: LCSW, LMFT, LPCC, LPC.
  • Thorough knowledge of mental health community resources and providers.
  • Thorough knowledge of healthcare services in physical health, behavioral health or other specialty Considerable skill in interpreting clinical treatment information and making appropriate referral and triage decisions.
  • Must meet Magellan’s credentialing criteria for, Master’s level provider.

Education

  • Masters – Behavioral Health

License and Certifications

  • Current licensure required for this position that meets State, Commonwealth or customer-specific requirements – Care Mgmt
  • LCSW – Licensed Clinical Social Worker – Care Mgmt
  • LMFT – Licensed Marital and Family Therapist – Care Mgmt
  • LPC – Licensed Professional Counselor – Care Mgmt
  • LPCC – Licensed Professional Clinical Counselor – Care Mgmt
Navigator, Federal Service Center

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Description

Facilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers.

Essential Functions

  • Provides non-clinical support to workflows involving information and referral, case management, utilization management, and quality improvement.
  • Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
  • Has current knowledge or researches availability of resources and services and link participants to appropriate services.
  • Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Navigator role.
  • Assists in the mentoring and training of new Navigators.
  • Remains responsible for keeping updated on changing information to ensure accuracy when assisting participants and providers.
  • Coordinates and manages distribution of correspondence and materials to participants and providers.
  • Participates in operational activities, including data collection, tracking, and analysis.
  • May support other contract administrative requirements.
  • Other duties as assigned.

Required Qualifications

  • Associate’s degree in human services or related field.

  • 2+ years of experience in social services or related field.

  • Well organized with attention to detail, excellent verbal and written communication skills.

  • Outstanding ability to multi-task with varied timelines working independently and have strong organization and planning skills.

  • Flexibility to rapidly changing business demands.

  • Results oriented with desire and strong work ethic meeting production goals with a high degree of accuracy.

  • Proficiency with MS Office suite such as Excel, Word, Outlook, and Salesforce.

  • Maintains Must be able to maintain confidential information and use discretion in handling operations

Education

  • Associates – Human Services

Non-Medical Counselor I, Federal Service Center

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Description

Provides telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling. Provides consultation and linking to resources to restore healthy and productive functioning and increase resiliency. Receives escalated cases from the Triage counselors. When contractually required, provides support to management and provides critical incident response services.

Essential Functions

  • Provides participant intake triage and non-medical consultation. Provide non-medical counseling to eligible participants.
  • Provides crisis intervention services and linkage to resources for the appropriate level of care, including community resources.
  • May provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.
  • When contractually required, provides telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations.
  • When contractually required, processes and coordinates requests for Critical Incident Response services, Drug Free Workplace cases, and management referrals.
  • Provides education to callers regarding EAP benefits, including vendor resources, and website features.
  • Real time documentation to meet qualitative and quantitative performance expectations.
  • Takes responsibility for own development and stays current on skills, techniques, and licensure requirements needed to better serve members and help Magellan achieve business and operational goals.
  • Adheres to all contract requirements such as qualification, performance standards, meetings, trainings, etc. as well as compliance with team standard operation procedures and company policies.
  • Responsible for maintaining call standards necessary to meet contract Average Speed of Answer (ASA) requirements.
  • Demonstrates flexibility in areas such as job duties and schedule to aid in providing quality customer service and building a high-performance team.
  • Responds to customer website chat as required. Provides follow up to priority cases.
  • All other duties as assigned.

Required Qualifications

  • Master’s degree in behavioral health or related field.

  • Licensure at the independent level.

  • 3+ years of clinical experience after receiving degree.

  • Sensitively and compassionately responds to participants. Excellent listening and customer services skills.

  • Provide accurate participant triage assessment including level of risk and refer to appropriate level of care.

  • Demonstrates knowledge and expertise in solution-focused, problem-solving counseling and crisis intervention.

  • Ability to interact effectively at all levels both within the company and with external customers.

  • Analyze and present issues in a clear, concise, persuasive manner, orally and in writing.

  • Effectively manages caseload and documentation requirements in accordance with standard operating procedures.

  • Meets productivity targets and quality management expectations.

  • Experienced and demonstrates skill in using technology applications.

  • Develops effective working relationships with peers within and across organizational lines.

  • Flexible; adjust well to new situations and changing priorities.

  • Comfortable with ambiguity and stress while handling a variety of assignments.

  • Maintain a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.

Education

  • Masters – Behavioral Health

License and Certifications

  • LCSW – Licensed Clinical Social Worker – Care Mgmt
  • LMFT – Licensed Marital and Family Therapist – Care Mgmt
  • LPC – Licensed Professional Counselor – Care Mgmt
  • LPCC – Licensed Professional Clinical Counselor – Care Mgmt
  • Must be an independently licensed behavioral health clinician – Care Mgmt

 

Triage Counselor I, Federal Service Center

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Description

First level of support providing telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling. Provides consultation and linking to resources to restore healthy and productive functioning and increase resiliency. When contractually required, provides support to management and provides critical incident response services.

Essential Functions

  • Provides participant intake triage and consultation.

  • Provides crisis intervention services and linkage to resources for the appropriate level of care, including community resources.

  • May provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.

  • When contractually required, provides telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations.

  • When contractually required, processes and coordinates requests for Critical Incident Response services, Drug Free Workplace cases, and management referrals.

  • Provides education to callers regarding EAP benefits, including vendor resources, and website features.

  • May provide non-medical counseling to eligible participants.

  • Real time documentation to meet qualitative and quantitative performance expectations.

  • Takes responsibility for own development and stays current on skills, techniques, and licensure requirements needed to better serve members and help Magellan achieve business and operational goals.

  • Adheres to all contract requirements such as qualification, performance standards, meetings, trainings, etc. as well as compliance with team standard operation procedures and company policies.

  • Responsible for maintaining call standards necessary to meet contract Average Speed of Answer (ASA) requirements.

  • Demonstrates flexibility in areas such as job duties and schedule to aid in providing quality customer service and building a high-performance team.

  • Responds to customer website chat as required. Provides follow up to priority cases.

  • All other duties as assigned.

Required Qualifications

  • Master’s degree in behavioral health or related field.

  • Licensure at the independent level.

  • 2+ years of clinical experience after receiving degree.

  • Sensitively and compassionately responds to participants. Excellent listening skills and strong customer services skills required.

  • Provide accurate participant triage assessment including level of risk.

  • Demonstrates knowledge and expertise in solution-focused, problem-solving counseling and crisis intervention.

  • Interacts effectively at all levels both within the company and with external customers.

  • Analyze and present issues in a clear, concise, persuasive manner, orally and in writing.

  • Effectively manages caseload and documentation requirements in accordance with standard operating procedures.

  • Meets productivity targets and quality management expectations.

  • Experienced and demonstrates skill in using technology applications.

  • Develops effective working relationships with peers within and across organizational lines.

  • Flexible; adjust well to new situations and changing priorities.

  • Comfortable with ambiguity and stress while handling a variety of assignments.

  • Maintain a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.

Education

  • Masters – Behavioral Health

License and Certifications

  • LCSW – Licensed Clinical Social Worker – Care Mgmt
  • LMFT – Licensed Marital and Family Therapist – Care Mgmt
  • LPC – Licensed Professional Counselor – Care Mgmt
  • LPCC – Licensed Professional Clinical Counselor – Care Mgmt
  • Must be an independently licensed behavioral health clinician – Care Mgmt
Event Coordinator, MOS

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Description

This position is contingent on a contract award.

Assists in planning, coordination and executing all tasks and activities required for the Military One Source (MOS) program’s related events. Will research and gather information in planning the execution of events. Ensures all logistical aspects and details of events are arranged and confirmed prior to the event. Has the ability to move swiftly and easily between strategy and execution.

Essential Functions

  • Supports all tasks related to MOS event planning, coordination, and execution.
  • Works within a team environment successfully collaborating with the event management team and other members of the MOS organization.
  • Provides coordination and administrative support on all event/conference participant registration, pre-registration communication, supporting speakers/presenters, and development and distribution of meeting materials in collaboration with other contractors for all related events.
  • Executes informational packet development and delivery to include meeting evaluation forms, and after-action meeting reports.
  • Assists the MOS Event Manager coordinate with internal and external stakeholders in all meeting planning and execution.
  • All other duties as assigned.

Required Qualifications

  • 2+ years’ experience in event planning and management.

  • Proficient with Microsoft Office Suite (Word, PowerPoint, Excel and Teams) and working with virtual platforms (Zoom).

Education

  • Minimum high school degree or GED

Mgr, Events, MOS

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Description

This position is contingent on a contract award.

Plans, directs, manages, and coordinates all tasks and activities required for the MOS contract related events. This role ensures events are successful and cost-effective—mindful of budget, time constraints, and high activity levels.

Essential Functions

  • Directs MOS event coordination and management to include all MOS components.
  • Leads, directs, and supervises the event management team.
  • Managing and mentoring staff in support of event goals.
  • Leads, manages, and directs research and recommendations to the Government on participant registration system, coordinate pre-registration communication, coordinate speakers/presenters, and develop meeting materials in collaboration with other contractors for all related events.
  • Leads and manages informational packet development and delivery to include meeting evaluation forms, and after action/meeting reports.
  • Plans and coordinates plan partner signing ceremonies during the MSEP Partner Meeting either in-person or virtually.
  • Collaborates with internal and external stakeholders in all meeting planning and execution.
  • Leads and manages planning, coordination, and implementation for multiple three-day virtual military spouse symposiums managing up to 8,000 military spouse virtual attendees.
  • All other duties as assigned.

Required Qualifications

  • 5+ years hands-on event management experience in corporate meeting planning and onsite leadership/execution.

  • Prior experience in managing multiple simultaneous, multifaceted events under extreme deadline pressure.

  • Exceptional project management skills.

  • Experience in demonstrating strategic thinking and presenting informed recommendations clearly and succinctly.

  • Intermediate level skills in Microsoft Excel (for example: using SUM function, setting column width, inserting charts, creating pivot tables, etc.).

  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout, adding transitions, etc.).

  • Highly organized and detail oriented.

  • Outstanding time management and prioritization skills.

  • Proactive self-starter, reliable, problem-solving attitude.

  • Capable of working independently and as part of a team.

  • Ability to lead and motivate a team.

  • Excellent at communication and negotiation.

  • Demonstrated skills in relationship management.

  • Thrives in a fast-pasted work environment.

Education

  • Bachelor’s degree required.

State Field Consultant

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Description

This Military OneSource position is contingent on a contract award.

Provides outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Collaborates with programs and services to build coalitions and connect Federal, State, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families. Provides and documents the services and resources.

Essential Functions

  • Provides Servicemembers and families with information and referrals.
  • Develops and maintains a comprehensive catalogue of Government approved family programs and support resources within each state.
  • Identifies problems and/or gaps in services/resources and determines methods to fill gaps and enhance existing support systems’ efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, along with civilian community resources to enhance community capacity.
  • Provides support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, Spouse Education and Carrer Opportunities (SECO), exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, Morale Welfare and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.
  • Participates in and facilitates collaboration between military and civilian agencies to improve coordination.
  • Provides referrals to the Government for consideration of the Military Community and Family Policy (MC&FP) Champion Network program.
  • Provides briefings and shares information that brings related groups together to facilitate networks of volunteers, when approved by the Government.
  • Supports on-demand events and provides support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government.
  • Ensures timely completion of all documentation of services and resources.
  • All other duties as assigned.

Required Qualifications

  • 4+ years of prior military experience as an Active Duty, National Guard, or Reserve member (or spouse of a member), or relevant civilian experience working in a military environment and knowledge of Military Services programs (military departments and family service-type programs).

  • 4+ years of community outreach experience.

  • 2+ years of customer service experience.

  • Strong customer service skills.

  • Knowledge of call center operations.

  • Knowledge and understanding of the military lifestyle.

  • Background check and Government clearance required.

  • Valid US Driver’s License required.

  • Frequent travel required.

Education

  • Bachelor’s degree required.

Mgr. State Field Consultant

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Description

This Military OneSource position is contingent on a contract award.

Leads a team of State Field Consultants ensuring provision of outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Provides ongoing supervision on collaboration with programs and services to build coalitions and connect Federal, State, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families. Provides and documents the services and resources.

Essential Functions

  • Provides leadership and supervision to State Field Consultants ensuring Service members and families receive information and referral services.
  • Monitors, tracks and supervises the development and maintenance of comprehensive catalogues of Government approved family programs and support resources within each state.
  • Closely works with Field Consultants as they identify problems and/or gaps in services/resources and determine methods to fill gaps and enhance existing support systems’ efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, along with civilian community resources to enhance community capacity.
  • Monitors and provides support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, Spouse Education and Career Opportunities (SECO), exceptional family member services  child abuse prevention and response services, domestic violence prevention and response services, Morale Welfare and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.
  • Participates in and facilitate collaboration between military and civilian agencies to improve coordination.
  • Provide referrals to the Government for consideration of the Military Community and Family Policy (MC&FP) Champion Network program.
  • Provide briefings and share information that brings related groups together to facilitate networks of volunteers, when approved by the Government.
  • Supports on-demand events and provides support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government.
  • Ensure timely completion of all documentation of services and resources.
  • Provides comprehensive initial and ongoing training in collaboration with the MOS Training Director.
  • Ensures all contract and corporate policies are implemented and followed.
  • All other duties as assigned.

Required Qualifications

  • May consider applicants with a high school diploma plus 4 years’ experience in lieu of a Bachelor’s degree.

  • 6+ years of prior military experience as an Active Duty, National Guard, or Reserve member (or spouse of a member), or relevant civilian experience working in a military environment and knowledge of Military Services programs (military departments and family service-type programs).

  • 6+ years of community outreach experience.

  • 2+ years’ management/supervisory experience.

  • Excellent customer service skills.

  • Knowledge of call center operations.

  • Excellent organization, time management and communication skills.

  • Thorough knowledge of military culture and military lifestyle.

  • Ability to develop teams and to function effectively as team leader and team facilitator.

  • Ability to analyze utilization and workload data to inform on-going supervision and to direct the planning and implementation processes.

  • Considerable skill in interacting with base/installation POCs and command to address their concerns/problems.

  • Ability to use computer systems and smart phone technology for word and data processing and data transmission.

  • Background check and Government clearance required.

  • Valid US Driver’s License.

  • This position may require extensive travel.

Education

  • Bachelor’s degree required.