California Resident CCPA Privacy Notice

This CCPA Privacy Notice is intended to comply with the California Consumer Privacy Act (CCPA) and applies to Federal clients who are California residents served by Magellan Federal Contracts. The purpose of this CCPA Privacy Notice is to inform Federal clients who are California residents of 1) the categories of personal information collected about clients who are California residents over the past 12 months; 2) the purpose(s) for which the information is used; 3) whether the information will be sold or shared (as defined in the CCPA); and 4) the rights which can be exercised under the CCPA.

Information Collected

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident. The categories of personal information Magellan may have collected about Federal clients who are California residents could include:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Protected classification characteristics under California or federal law, such as age, race, color, ethnicity, citizenship, religion or creed, marital status, medical condition, physical illness or disabilities, mental illness or disabilities, gender, or veteran status.
  • Biometric information such as fingerprints or voice recordings or sleep, health, or exercise data that contain identifying information.
  • Internet or other electronic network activity information when using Magellan systems, applications, websites, or equipment, such as information regarding interactions with Magellan’s Client Portal.
  • Audio, electronic, visual, thermal, olfactory, or similar information, such as audio recordings in the event of telephone calls recorded for quality assurance activities.
  • Professional or employment-related information, such as current or past job history, should you share it with us.
  • Education information, such as post-graduate education history, should you share it with us.
  • Inferences drawn from any of the information identified above to create a profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sources of Information Collected

Magellan obtains the categories of personal information listed above from the following categories of sources:

  • Directly from Federal clients who are California residents, such as from telephone conversations, coaching sessions, or surveys.
  • Indirectly from Federal clients who are California residents, such as from website activity when using Magellan programs, applications, or systems, or from telephone call audio recordings.
  • From third parties who know about Federal clients who are California residents, such as your employer who has contracted with us to furnish services to you.
  • From Federal clients who are California residents served by Magellan Federal employees who gain access to PII while performing their duties and responsibilities delivering customer services pursuant to federal contracts, including DOD military installations.

Uses of Information Collected

Magellan may use or disclose the personal information we collect about Federal clients who are California residents for one or more of the following business purposes:

  • To comply with state and federal laws and regulations which require the maintenance of certain records (such as the Federal Privacy Act).
  • To comply with the terms of our contracts with the US Government.
  • To perform claims adjudication for certain claims submitted to Magellan for payment.
  • To perform Employee Assistance Program functions on behalf of Magellan’s customer federal agencies.

Disclosing Personal Information

Magellan may disclose the personal information of Federal clients who are California residents to a third party for a business purpose. In the preceding twelve (12) months, we have disclosed the following categories of personal information pertaining to Federal clients who are California residents for a business purpose:

  • California Customer Records personal information categories.
  • Protected classification characteristics under California or federal law.

Magellan discloses the personal information of Federal clients who are California residents for a business purpose to the following categories of third parties:

  • Third parties who perform Non-Medical Counseling, Work Life and Financial Planning services.
  • Third parties who are government agencies to whom we are required to report certain data.

In the preceding twelve (12) months, Magellan has not sold or shared (as defined in the CCPA) any personal information.

CCPA Rights

The CCPA provides California residents with specific rights regarding their personal information. This section describes the rights of California residents under the CCPA and how to exercise those rights.

Access Rights

You have the right to request:

  • The categories of personal information collected about you.
  • The categories of sources for the personal information collected about you.
  • The business purpose for collecting or sharing personal information about you.
  • The specific pieces of personal information collected about you.
  • The categories of third parties to whom personal information was disclosed for a business purpose.
  • The categories of personal information that each category of recipient obtained for a business purpose.

Deletion & Correction Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. You also have the right to request that we correct inaccurate personal information about you.

Exercising Access, Deletion, and Correction Rights

To exercise the rights described above, please submit a request by either:

You may only make such a request twice within a 12-month period.

Responding to Requests

All requests must be completed within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any response we provide will only cover the 12-month period preceding receipt of the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

Contact Information

If you have any questions or comments about this Privacy Notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, you may contact us via email at MFGetPrivacy@MagellanFederal.com.