Magellan Federal Member Services Membership Restructuring Coming Soon
After 25 years of dedicated service to military members, veterans, and their families, Magellan Federal has announced the restructuring of Member Services Membership.
Over the past 25 years, our members have been at the heart of everything we do, and we’re deeply grateful for your support and participation. After careful consideration, we’ve decided to continue the program at no cost but with a reduced version of services. This change focuses our efforts on evolving community needs, our organizational priorities, and, most importantly, the value to our members.
The program has proudly assisted thousands of service members and veterans in understanding and accessing their earned benefits, connecting them to essential resources, and providing guidance through complex processes. The decision to restructure the program follows a strategic review aimed at refocusing organizational efforts and strengthening collaboration with partner organizations that continue to serve the military community.
It has been our honor to serve those who have served our nation as our members. We’re deeply grateful to the men and women who trusted us to help them navigate their benefits. As we transition to this new chapter, we remain fully committed to ensuring every participant is supported through this transition.
— James Thornbrugh, Magellan Federal President
Key Information for Members and Participants
- The program will continue to provide full services until June 30, 2026.
- All personal and case data will be managed in accordance with strict privacy and federal data protection standards.
- Beginning July 1, 2026, Member Services’ new support structure will be available at no cost to members.
Continuing Support
Although the program is changing, veterans and service members can continue to access support from Magellan Federal Military and Survivor Benefits Subject Matter Experts, along with Department of Veterans Affairs Veterans Service Officers, to answer questions and provide resources by phone or email.
Members will have access to the Magellan Federal Member website page with benefits information and the annual Benefactor Newsletter.
In addition, assistance through the following trusted partners and agencies:
- U.S. Department of Veterans Affairs (VA): www.va.gov | 1-800-827-1000
- Veterans Crisis Line: Dial 988, then press 1
- Defense Finance and Accounting Service: www.dfas.mil | 1-888-332-7411
- Tragedy Assistance Program for Survivors: www.taps.org | 1- 800-959-TAPS (8277)
- National Military Family Association: https://www.militaryfamily.org | 703-931-6632
Download the most recent Benefactor Newsletter.